To access your account, please click here.
If you do not yet have a personal account, you can create one by clicking here.
Please note that placing an order does not automatically create an account.

If you can no longer access your account, please reset your password by clicking here.
It only takes a few moments to regain access to your account.

Accounts created in-store are not automatically linked to our online platform.

To get the most out of your digital experience, we invite you to create a personal account on our website by clicking here.

The protection of your personal data is at the heart of our commitments.

The information you entrust to us is used exclusively within the context of our relationship and handled with the utmost discretion.

Under no circumstances is it transmitted, shared, or sold to third parties.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, modify, and correct your data.

Each order is carefully prepared before shipping.

It is then shipped within 72 business hours (excluding weekends and public holidays).

This period may be extended on an exceptional basis during the launch of new collections or certain sales periods.

Once your order has been shipped and handed over to our carrier, we are unfortunately no longer able to change the shipping information.

If there was an error when entering your information (first name, last name, or address), please contact us as soon as possible at the following address: contact@benoashop.com or by phone at 06.31.70.77.05 (call & WhatsApp).

Once your order has been shipped, you will receive a tracking number so you can easily track your package in real time.

You can also access this tracking information via our chat by entering your order number.

If you can't find it, our customer service team is available to assist you at contact@benoashop.com or at +33 6.31.70.77.05 (call & WhatsApp).

To ensure a seamless shopping experience, we offer a wide range of secure payment methods.

You can pay for your purchases with complete peace of mind using American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, or Visa.

We offer you the option to pay for your order in 3 interest-free installments through our partner, Scalapay.

This solution lets you enjoy your purchases freely while spreading out your payments, without compromising your shopping experience.

Using your gift card is easy.

Please send an email to contact@benoashop.com, attaching a photo of your card showing the date and amount.

Our team will process your request promptly so you can enjoy its benefits as soon as possible.

Protecting your data and securing your transactions are central to our commitments.

Regardless of the payment method you choose, your information is protected by advanced security protocols that comply with the strictest standards.

We therefore guarantee you a completely secure shopping experience in an atmosphere of trust.

We place a high priority on your satisfaction and do everything we can to provide you with a simple and seamless experience.

For any order delivered within metropolitan France that exceeds €100, a prepaid return label is included directly in your package, allowing you to return your item with complete peace of mind. For orders shipped outside France, you are responsible for return shipping costs.

You also have the option to exchange or return an item free of charge at one of our stores. To view our store hours, please click here.

If you would like to generate a return label, please click here.

Upon receipt of your return, each item undergoes a thorough inspection to ensure it meets our standards. The refund is then processed within 10 business days after approval.

Items must be returned in their original condition: new, complete, unworn, unwashed, and with their original tags.

The refund will be issued via the payment method used for your order, and a confirmation will be sent to you by email.

If you paid by credit, the amount will be credited back to your account and will remain valid for 6 months on benoashop.com.

If a discount voucher was applied to your purchase, its amount will be automatically deducted proportionally from the refund.

If your item has a quality defect, we promise to provide you with a suitable solution as quickly as possible.

To ensure we handle your request with the utmost care, please send us photographs of the item in question to the following address: contact@benoashop.com.

Our teams will conduct a preliminary analysis before any validation takes place.

If your order does not match your selection or is incomplete, please contact us as soon as possible.

Our team is available to assist you via email at contact@benoashop.com or by phone at 06.31.70.77.05 (call & WhatsApp), to provide you with a suitable solution.

If your item is defective upon receipt, please send us photographs to contact@benoashop.com or via +33 6.31.70.77.05 (call or WhatsApp).

We handle every request with the utmost care to provide you with the most appropriate solution.

We are committed to processing your complaint within 24 hours of receipt (excluding weekends and public holidays) to ensure it is handled quickly and efficiently.

You can reach our customer service department at 06.31.70.77.05, Monday through Friday, from 9:00 AM to 1:00 PM and from 2:00 PM to 5:00 PM.

You can also email us at contact@benoashop.com, Monday through Friday, from 9:00 AM to 1:00 PM and from 2:00 PM to 5:00 PM.

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From Saint-Florent to L’Île-Rousse, including Calvi, Ajaccio, Porto-Vecchio, and Bastia, our teams welcome you with care and kindness.

Personalized advice, attention to detail, and the opportunity to explore our collections make each visit special, offering you a unique experience.

You can exchange or return your items directly in-store.

Our teams are here to assist you and provide you with a seamless and personalized experience.

For your convenience, you can choose the Click & Collect service by selecting "Pick up in store" when placing your order.

Only items available in store are eligible for this service.

Your order will be ready for pickup within 2 to 4 hours, depending on peak times.

To view our store hours, please click here.

If you are looking for an item from a past collection, please contact our customer service. Some models may still be available in reserve.

Our teams will be happy to carefully check our inventory to try to find the item you're looking for.

You can contact us at contact@benoashop.com or at 06.31.70.77.05 (call or WhatsApp).

Our collections are unveiled throughout the seasons, according to a schedule designed to perfectly complement each time of year.

Our launches are generally organized as follows:
February: Ceremony and Spring collections
March through May: Summer collection
August: Fall collection
October: Winter and Evening collections

For any information regarding the arrival of a new product, our customer service team is available at contact@benoashop.com or at 06.31.70.77.05 (call or WhatsApp).

To make sure you don't miss out on our new releases, exclusive collections, and special offers, we invite you to subscribe to our newsletter by clicking here.

You can also follow us on social media, where we share a sneak peek of our latest news and inspiration.

Our teams are available to help you make your selections, both online and in-store.

We invite you to contact us at contact@benoashop.com to receive personalized recommendations.

If you no longer wish to receive our news, you can easily unsubscribe at any time.

Simply click on the "Unsubscribe" link at the bottom of each of our emails. You can also contact our customer service at contact@benoashop.com or at 06.31.70.77.05 (call or WhatsApp).

We’ll process your request as quickly as possible, with the same care and attention we always give to your experience.