Shipping & Returns

Your order will be prepared and shipped within 72 business hours (excluding weekends and holidays).
This timeframe may be extended during the launch of a new collection orpromotional campaigns.

Mainland France

• Colissimo – With signature (2–3 business days): €5.90
  
• Chronopost – Pickup Point (3–5 business days): €3.90
• In-Store Pickup (2 business days): Free

Luxembourg, the Netherlands, Belgium, Germany

• Colissimo Europe (5–6 business days): €9.90
• Chronopost Relais (4–5 business days): €5.90

United Kingdom

• Colissimo Europe (8–9 business days): €13.00
• Chronopost Classic (4–6 business days): €20.00

Switzerland

• Colissimo Europe (8–9 business days): €15.00
• Chronopost Classic (4–6 business days): €35.00

Italy, Spain

• Colissimo Europe (5–6 business days): €11.90
• Chronopost Relais (4–5 business days): €5.90

Denmark

• Colissimo Europe (8–9 business days): €15.00
• Chronopost Relais (5–6 business days): €9.50

Ireland

• Colissimo Europe (8–9 business days): €11.90

Portugal

• Colissimo Europe (5–6 business days): €11.90
• Chronopost Relais (4–5 business days): €5.90

Austria

• Colissimo Europe (5–6 business days): €11.90
• Chronopost Relais (4–5 business days): €9.50

Sweden

• Colissimo Europe (8–9 business days): €18.00
• Chronopost Relais (5–6 business days): €9.50

International & U.S. Territories

• Colissimo International (8–9 business days): €25.00
• Colissimo DOM-TOM (8–9 business days): €20.00

Free shipping on orders of €100 or more within France via Chronopost Relais.
Free shipping on orders of €200 or more to: Germany, Austria, Belgium, Denmark, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Sweden, and Spain
via Colissimo or Chronopost Relais.

Contact us via our contact form or by phone at +33 (0)6 31 70 77 05, Monday through Friday, from 9 a.m. to 1 p.m.

Once you receive your order, you have 14 days to return an item if you are not satisfied with it.

• If your order was delivered to mainland France and the total amount exceeds €100, a prepaid return label is included in your package.
• Outside of France, you are responsible for return shipping costs.
• You can also exchange or return your items for free at any of our stores.

Benoa
35 Route de Calvi
20220 L’Île-Rousse
France

Please include your packing slip in the package so we can process your refund.

All returned items must be new, complete, unworn, unwashed, and still have their original tags attached.
Any product that does not meet these conditions will not be eligible for a refund.