Your order is prepared and shipped within 72 business hours (excluding weekends and holidays).
Delivery
In mainland France:
- In-store pickup (2 days): Free
- Chronopost Relais (3–5 days): €3.90
- Colissimo with signature (2–3 days): €5.90
In Europe, shipping is free for orders over €200 to the following countries: Germany, Austria, Belgium, Denmark, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Sweden, and Spain via Colissimo or Chronopost Relais. For other countries, please see rates and terms.
Returns and exchanges
You have 14 days from the date you receive your order to return an item if it does not suit you.
Items must be new, unworn, and still have their tags attached. Please include the packing slip in the package.
Return shipping costs:
- Free shipping at the Benoa store and from France if the initial order exceeds €100 (prepaid shipping label included).
- Shipping costs are your responsibility: for orders under €100 and for international orders.
You can also exchange or return your items free of charge at one of our stores.
Contact
Phone: +33 (0)6 31 70 77 05 (Monday through Friday, 9 a.m. to 1 p.m.) or via the online form.
