To access your account, please click here.
If you do not yet have a personal account, you can create one by clicking here.
Please note that placing an order does not automatically create an account.

If you are unable to access your account, please reset your password by clicking here.
It only takes a few moments to regain access to your account.

Accounts created in-store are not automatically linked to our online platform.

To get the most out of your digital experience, we invite you to create a personal account on our website by clicking here.

Protecting your personal data is at the heart of our commitment.

The information you provide to us is used exclusively in the context of our relationship and is treated with the utmost discretion.

Under no circumstances are they disclosed, shared, or sold to third parties.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, modify, and correct your personal data.

Every order is carefully prepared before shipping.

It is then shipped within 72 business hours (excluding weekends and holidays).

This deadline may be extended on an exceptional basis when new collections are launched or during certain sales periods.

Once your order has been shipped and handed over to our carrier, we are unfortunately unable to change the shipping information.

If there is an error in the information you provided (last name, first name, or address), please contact us as soon as possible at the following address: contact@benoashop.com or by phone at 06.31.70.77.05 (call & WhatsApp).

As soon as your order is shipped, we will provide you with a tracking number so you can easily track the progress of your package in real time.

You can also track your order via our chat by entering your order number.

If you are unable to locate it, our customer service team is available to assist you at contact@benoashop.com or at 06.31.70.77.05 (call & WhatsApp).

To ensure a seamless shopping experience, we offer a wide range of secure payment options.

This means you can pay for your purchases with complete peace of mind using American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, or Visa.

We offer you the option to pay for your order in 3 installments at no extra cost through our partner Scalapay.

This solution lets you enjoy your purchases with complete freedom while spreading out your payments, without compromising your shopping experience.

Your gift card is easy to use.

Please send us an email at contact@benoashop.com, attaching a photo of your card showing the date and the amount.

Our team will process your request so that you can take advantage of it as soon as possible.

The protection of your data and the security of your transactions are at the heart of our commitments.

Regardless of the payment method you choose, your information is protected by advanced security protocols that meet the highest standards.

We strive to ensure that you have a completely secure shopping experience in an atmosphere of trust.

We place a high priority on your satisfaction and do everything we can to ensure you have a smooth and enjoyable experience.

For all orders shipped to mainland France totaling more than €100, a prepaid return label is included directly in your package, allowing you to return your item with complete peace of mind. For orders shipped outside of France, you are responsible for the return shipping costs.

You can also exchange or return an item for free at any of our stores. To view our store hours, please click here.

If you would like to generate a return label, please click here.

Upon receipt of your return, each item undergoes a thorough inspection to ensure it meets our standards. The refund will then be processed within 10 business days after approval.

Items must be returned in their original condition: new, complete, unworn, unwashed, and with their original tags attached.

The refund is processed via the payment method used when you placed your order, and a confirmation is sent to you by email.

If payment was made using a store credit, it will be recredited and will remain valid for 6 months on benoashop.com.

If a discount code was applied during your purchase, its value will be automatically deducted from the refund on a pro-rata basis.

If your item has a quality-related defect, we are committed to providing you with an appropriate solution as soon as possible.

To ensure we can process your request with the utmost care, please send us photos of the item in question to the following address: contact@benoashop.com.

Our teams will conduct a preliminary analysis before any approval is granted.

If your order does not match your selection or is incomplete, please contact us as soon as possible.

Our team is available to assist you via email at contact@benoashop.com or by phone at 06.31.70.77.05 (call & WhatsApp), to provide you with a tailored solution.

If your item is defective upon receipt, please send us photos to contact@benoashop.com or via 06.31.70.77.05 (call or WhatsApp).

We carefully review every request to provide you with the most appropriate solution.

We are committed to processing your complaint within 24 hours of receiving it (excluding weekends and holidays), to ensure that it is handled quickly and efficiently.

Our customer service team can be reached at 06.31.70.77.05, Monday through Friday, from 9:00 AM to 1:00 PM and from 2:00 PM to 5:00 PM.

You can also email us at contact@benoashop.com, Monday through Friday, from 9:00 AM to 1:00 PM and from 2:00 PM to 5:00 PM.

Find us and follow our news on Instagram, Facebook and Pinterest.

From Saint-Florent to L’Île-Rousse, via Calvi, Ajaccio, Porto-Vecchio, and Bastia, our teams are here to welcome you with care and kindness.

Personalized advice, attention to detail, and a chance to explore our collections are the hallmarks of every visit, ensuring you have a truly unique experience.

You can exchange or return your items directly in-store.

Our teams are here to assist you and provide you with seamless, personalized service.

For your convenience, you can choose the Click & Collect service by selecting “Pick up in store” when placing your order.

Only items available in-store are eligible for this service.

Your order will be ready for pickup within 2 to 4 hours, depending on how busy we are.

To view our store hours, please click here.

If you are looking for an item from a past collection, please contact our customer service team. Some styles may still be available in stock.

Our team will be happy to carefully check our inventory to try to locate the item you are looking for.

You can contact us at contact@benoashop.com or at 06.31.70.77.05 (call or WhatsApp).

Our collections are unveiled throughout the seasons, following a schedule designed to perfectly complement every moment of the year.

Our launches are generally organized as follows:
February: Formal and Spring collections
March through May: Summer collection
August: Fall collection
October: Winter and Evening collections

For any information regarding the arrival of new items, our customer service team is available to assist you at contact@benoashop.com or at 06.31.70.77.05 (call or WhatsApp).

To make sure you don’t miss out on our new releases, exclusive collections, and special offers, we invite you to sign up for our newsletter by clicking here.

You can also follow us on social media, where we share sneak peeks of our latest products and inspiration.

Our teams are here to help you make the right choice, whether online or in-store.

Please feel free to contact us at contact@benoashop.com to receive personalized recommendations.

If you no longer wish to receive our updates, you can easily unsubscribe at any time.

Simply click on the “Unsubscribe” link at the bottom of each of our emails. You can also request this through our customer service department at contact@benoashop.com or at 06.31.70.77.05 (call or WhatsApp).

Your request will be processed as soon as possible, with the same care and attention we always give to your experience.