Your order is prepared and then shipped within 72 business hours (excluding weekends and holidays).
Delivery
In mainland France:
- In-store pickup (2 days): Free
- Chronopost Pickup Point (3–5 days): €3.90
- Colissimo with signature (2–3 days): €5.90
In Europe, delivery is free for purchases of €200 or more to the following countries: Germany, Austria, Belgium, Denmark, Ireland, Italy, Luxembourg, Netherlands, Portugal, Sweden, and Spain with Colissimo or Chronopost Pickup Point. For other countries, see rates and terms.
Returns and exchanges
From the date you receive your order, you have 14 days to return an item if it does not suit you.
Items must be new, unworn, and with tags. Please include the delivery note in the package.
Return shipping costs:
- Free at the Benoa store and from France if the original order exceeded €100 (prepaid label included).
- At your expense: for orders under €100 and for international orders.
You can also exchange or return your items free of charge at one of our stores.
Contact
Phone: +33 (0)6 31 70 77 05 (Monday to Friday, from 9:00 a.m. to 3:30 p.m.) or via the online form.
